Gulnaz Ahmad Refund & Exchange Policy At Gulnaz Ahmad, we take immense pride in our craftsmanship, premium fabrics, and luxury designs. Each piece is thoroughly inspected by our quality assurance team before being packaged and shipped to you. Please read our policy carefully before making a purchase, as completing an order signifies your agreement to these terms. is output ki bhi coding do

1. 1. General Policy Overview
      No Cash Refunds: We do not offer cash refunds under any circumstances. All sales are final.
   2. Store Credit / Exchange Only: Eligible items can only be exchanged for another product or converted into online store credit valid for future purchases.
   3. Exchange Window: Any request for an exchange must be initiated within 7 to 10 days of successful parcel delivery.
   4. Eligibility for Exchanges

To qualify for a product exchange, your item must meet the following strict conditions:

1. 1. 1. The garment must be completely unworn, unwashed, unaltered, and undamaged.
      2. All original brand tags, designer labels, and security seals must remain attached in their original position.
      3. The item must be returned in its original, undamaged packaging (including branded dust bags, boxes, or plastic covers).

You must present the original digital invoice or printed receipt as proof of purchase.

3. Non-Exchangeable & Final Sale Items Due to the exclusive and delicate nature of high-end fashion, the following items are strictly ineligible for refunds, returns, or exchanges:

Custom-Stitched & Made-to-Order: Any outfit stitched according to your custom measurements, bridal wear, or couture pieces.

Altered Outfits: Ready-to-wear items that you requested us to alter, shorten, or modify.

Sale & Promotional Items: Any products purchased during seasonal sales, clearances, or using promotional discount codes.

Unstitched Fabric: Fabric pieces that have already been cut, tailored, washed, or modified by your own tailor.

    4. Damaged, Defective, or Incorrect Items In the rare event that you receive a defective garment, a torn fabric panel, or the wrong item entirely, we will quickly resolve the issue:  

48-Hour Reporting Window: You must report the damage to our customer care team within 48 hours of receiving the package.

Required Proof: You must provide clear photographic evidence or an unboxing video showing the defect alongside your order number.

Resolution: Once verified, we will arrange a complimentary replacement. If the item is out of stock, we will issue full store credit or a replacement of equal value.

    5. Exchange Procedure (Step-by-Step) If your item is eligible for an exchange, please follow these steps:   1. Contact Support: Email us at support@gulnazahmad.com or WhatsApp our helpline with your order number and the reason for exchange. 2. Approval: Wait for our customer service team to review and formally approve your request. 3. Return Shipment: Securely pack the item and ship it back to our corporate head office. 4. Inspection & Processing: Once we receive and inspect the package, your new exchange item or store credit will be processed within 7 to 10 working days.     6. Return Shipping Costs  

Customer Responsibility: The customer is fully responsible for paying all return shipping costs, courier charges, and handling fees for standard exchanges. [28, 29, 30]

Brand Responsibility: Gulnaz Ahmad will cover all reverse logistics costs only if the return is due to a manufacturing defect or an incorrect item sent by our team. [31]

International Orders: For international exchanges, the customer must pay all original shipping fees, return shipping fees, and any local customs duties or import taxes generated by the return process.

  7. Order Cancellations  

Ready-to-Ship Outfits: You can cancel a standard order within 12 hours of placing it, provided it has not already been dispatched by our warehouse.

Custom / Pre-Orders: Once payment is processed for a custom-made or pre-ordered item, the order enters our production pipeline and cannot be cancelled or modified.