Effective Date: Augest, 2026 At Gulnaz Ahmad, we are deeply committed to protecting the privacy of our valued clientele. This Privacy Policy describes how your personal information is collected, used, shared, and safeguarded when you visit or make a purchase from gulnazahmad.com (the “Site”).

1. Information We Collect When you interact with the Gulnaz Ahmad brand, we collect specific data to provide you with a luxury shopping experience:
   • • Personal Identifiers: Your name, billing address, shipping address, email address, phone number, and measurement details (for custom orders)
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   • Payment Information: Payment card details, billing address, and bank transfer information. (Note: All payments are processed securely; we do not store your raw card details).
   • Device Information: Your IP address, time zone, web browser type, and cookie data installed on your device to optimize site performance.
2. How We Collect Your Data We gather information using the following modern e-commerce technologies:
3. • Direct Input: Information you explicitly give us when creating an account, placing an order, or contacting customer care.
   • Cookies & Tracking: Data files placed on your device to remember your preferences and shopping cart items.
   • Log Files: Automated tracks that record actions occurring on the Site, analyzing your browsing patterns.
4. How We Use Your Personal Information We utilize the collected information to fulfill the core operations of our luxury fashion house:
   • Order Fulfillment: To process payments, arrange shipping, manage custom measurements, and provide you with invoices or order confirmations.
   • Customer Communication: To update you on your order status, answer design queries, or handle exchange requests.
   • Risk Screening: To screen our incoming orders for potential risk, payment fraud, or unauthorized account access.
   • Tailored Marketing: To send you updates regarding our latest unstitched, ready-to-wear, and bridal collections (only if you opt-in to our newsletter).
5. Sharing Your Personal Information We do not sell, rent, or trade your personal data to third parties. We only share your data with trusted service providers to help us run our store efficiently:
6. • Online Store: We offer webstore to power our online store. You can read more about how webstore uses your Personal Information here info@gulnazahmad.com.pk
   • Courier & Logistics Partners: We share your name, address, and contact number with international and domestic shipping companies (e.g., DHL, FedEx) to deliver your luxury parcels safely.
   • Legal Compliance: We may share information to comply with applicable laws, respond to a lawful subpoena, or protect our brand’s legal rights.
7. Secure Payment Processing: Your financial security is our highest priority. All transaction data handled on our Shopify site is encrypted using Secure Sockets Layer (SSL) technology. We strictly route payments through officially certified gateways, meaning our internal staff never sees or records your credit card pins or passwords.
8. Behavioral Advertising & Marketing: We use your data to provide targeted advertisements or marketing communications we believe may interest you. This includes displaying social media ads (on platforms like Instagram and Facebook) based on the collections you viewed on our website. You can opt out of targeted advertising at any time by clicking the “Unsubscribe” link at the bottom of our emails.
9. Data Retention & Order History: When you place an order through our Shopify store, we will maintain your Order Information for our official sales records. This allows us to assist you with future styling requests, custom sizing references, or legal accounting requirements. This data is kept unless and until you ask us to delete this information.
10. Cookies Management: Our platform uses cookies to enhance your user experience (such as keeping you logged in or keeping items in your shopping bag). You can choose to disable cookies through your personal browser settings; however, please note that doing so may disable or limit certain shopping features on our website.
11. Protection of Minors: The Gulnaz Ahmad website is intended for adult shoppers. We do not knowingly collect personal identifiable information from children under the age of 16. If a parent or guardian discovers that a minor has provided us with their details, please contact us immediately to have it erased.
12. Your Rights & Data Access: Depending on your geographical location, you have the right to access the personal information we hold about you, to ask that it be updated, or to request its complete deletion from our store database. If you wish to exercise this right, please contact our privacy compliance team via our official email support.
13. International Data Transfers: Please note that your information will be transferred outside of your home country, including to Canada and the United States, where Shopify’s primary data storage servers are hosted. By placing an order, you consent to this secure cross-border transfer of data.
14. Changes to This Privacy Policy: We reserve the right to update this privacy policy at any time to reflect changes to our operational, legal, or regulatory practices. Any changes made will be posted immediately on this page with an updated “Effective Date.”
15. Contact Our Privacy Officer: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at suport@gulnazahmad.com.pk or by mail using the corporate address details provided on our contact page.