Gulnaz Ahmad – Terms and Conditions of Service
Section 1: Introduction & Brand Agreement Welcome to Gulnaz Ahmad. These Terms and Conditions govern your access to and use of our official online store, mobile applications, and digital services. By browsing our website or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by this comprehensive agreement. If you do not agree to these terms, you must immediately discontinue using our platform.
Section 2: Definitions & Scope
* The Brand”, “We”, “Us”, or “Our” refers exclusively to the luxury fashion house Gulnaz Ahmad.

• “The Customer”, “You”, or “Your” refers to any individual or entity browsing this site or purchasing merchandise.
• “Products” encompasses unstitched fabrics, luxury ready-to-wear, haute couture, custom formal wear, and accessories offered on our platform

Section 3: Eligibility & Account Security To place an order, you must be at least 18 years old or accessing the site under the strict supervision of a legal guardian. When creating an account on our [Shopify Store](https://www.shopify.com/), you are solely responsible for maintaining the absolute confidentiality of your login credentials, password, and restricted profile activities. Gulnaz Ahmad reserves the right to terminate accounts or refuse service at our sole discretion.
Section 4: Intellectual Property & Copyright Protection

All intellectual property displayed on this platform remains the exclusive, legally protected property of Gulnaz Ahmad. This includes, but is not limited to:

Original textile prints, custom embroidery layouts, and clothing silhouettes.

Brand logos, trademarks, slogans, and stylized brand iconography.

Professional campaign photography, product videography, website layouts, and copywriting. Any unauthorized copying, duplication, reproduction, modifications, or commercial exploitation of our creative assets will result in immediate legal action.

Section 5: Product Display, Lighting & Color Discrepancies We make every reasonable effort to display the true colors, intricate embellishments, and textures of our luxury garments. However, because our pieces feature delicate handcrafting and specialized dyeing processes:

• Actual product colors may vary slightly from what is visible on your personal smartphone or computer monitor due to display screen calibrations.
• High-definition studio flashes, outdoor campaign lighting, and professional editing can subtly alter the appearance of fabric shades.
• Subtle variations in hand-embroidery or hand-beading are natural characteristics of luxury craftsmanship and are not considered manufacturing defects.

Section 6: Order Acceptance & Allocation Limitations The receipt of an automated electronic order confirmation does not signify our final legal acceptance of your purchase. Gulnaz Ahmad reserves the explicit right to accept, limit, or decline your order at any moment after submission. This applies to instances of:

• Sudden fabric inventory depletion or unforeseen stock discrepancies.
• Suspected fraudulent transactions or failed payment gateway authorization.
• Structural pricing or typographical errors printed on the storefront.
Section 7: Commercial Pricing, Taxes & Payment Methods All displayed product prices are subject to change without prior notice.
• Domestic Sales: Prices are inclusive or exclusive of local sales tax depending on local provincial tax regulations enforced at checkout.
• Payment Protocols: We accept authorized credit cards, debit cards, bank transfers, and standard Cash on Delivery (COD) services where supported.
• Security: All transactions are routed through secure, encrypted SSL payment processors to guara* ntee absolute financial protection.
Section 8: Unstitched Fabric & Ready-To-Wear Collections
• Unstitched Items: Fabric quantities, panels, and accompanying laces are carefully calculated to match the specific designer layout shown in our lookbooks. Any extra tailoring accessories used by our stylists for photography are not included.
• Ready-To-Wear: Standard sizing charts are provided for guidance. It is your responsibility to review your exact measurements before completing a purchase.
Section 9: Custom-Stitched & Made-To-Order Luxury Apparel Our bespoke bridal wear, formal evening collections, and custom-tailored luxury items are built precisely to customer specifications.
• Measurement Submission: Customers are entirely responsible for providing 100% accurate measurements during the consultation period.
• No Mid-Process Changes: Once a custom outfit enters the active cutting and production phase, no modifications to size, pattern, color, or design can be accepted.
Section 10: Production Timelines & Shipping Windows Estimated shipping and fulfillment windows are displayed on each distinct product page.

• Pre-Orders & Formals: Luxury formalwear and pre-order collections carry extended production timelines (often ranging from several weeks to months)
• Delays: While we strive to meet every deadline, Gulnaz Ahmad is not liable for minor delays arising from supply chain disruptions, artisan constraints, or unexpected public holidays.
Section 11: International Deliveries & Customs Duties We proudly ship our premium luxury collections worldwide to our global clientele.

• Import Fees: For all international orders, the customer is legally designated as the importer of record. You are completely responsible for paying all regional customs duties, import taxes, VAT, and courier clearance fees levied by your home country.
• Clearance Delays: Gulnaz Ahmad exercises no operational control over custom clearance protocols and holds no liability for packages delayed by foreign border authorities.
Section 12: Cancellation Policy & Order Modifications

• Standard Orders: Ready-to-ship orders can only be modified or cancelled within a strict window of 12 hours post-purchase by reaching out directly to our customer support.
• Processed Shipments: Once an item has been securely packed and handed over to our logistical courier partners, no cancellations or modifications can be executed.
Section 13: Luxury Exchange & Refund Framework Due to the delicate nature, high value, and extreme exclusivity of Gulnaz Ahmad garments:
• Final Sale: All custom-stitched orders, altered items, made-to-order collections, and discounted sale clearance merchandise are strictly non-refundable and non-exchangeable.
• Standard Exchanges: Unstitched and standard ready-to-wear items purchased at full price may qualify for an exchange only if they are returned completely unworn, unwashed, undamaged, and with all original brand tags intact.

Section 14: Defective Items & Transit Damage Reporting In the exceptional circumstance that a luxury product arrives damaged, torn, or with missing pieces:
• You must alert our official Customer Service team within 48 hours of successful parcel delivery.
• Digital photographic proof or a clear unboxing video showing the defect must be provided alongside your original invoice.
• Claims submitted past the 48-hour window will be permanently disqualified from investigation.
Section 15: Prohibited Activities & Platform Abuse Users are strictly prohibited from utilizing our website to:
• Upload malicious tracking scripts, digital viruses, or harmful coding designed to disrupt Shopify architecture.
• Scrape our inventory data or attempt unauthorized breaches of our consumer databases.
• Post defamatory, offensive, or malicious reviews regarding the brand without verified purchase history.
Section 16: Limitation of Liability & Warranties Gulnaz Ahmad provides this website on an “as-is” and “as-available” basis without any express or implied legal warranties. Under no legal circumstances shall Gulnaz Ahmad, its directors, or its manufacturing partners be held liable for any direct, indirect, punitive, or consequential damages resulting from courier transit issues, package loss, or temporary digital website downtime.
Section 17: Governing Law & Dispute Resolution These Terms and Conditions are governed, interpreted, and enforced strictly in accordance with national trade laws. Any legal disputes, claims, or disagreements arising out of transactions with the Gulnaz Ahmad brand shall be settled exclusively through arbitration or within the jurisdiction of our designated local corporate courts.